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March 16, 2006
My $25 off at Buy.com experience
For first time customers at Buy.com, you can get the Buy.com Visa card and save $25 on your purchase. That sounded good, so I bought some software as a gift for a buddy for $25 plus $5 shipping, got $25 off, and owed $5 on the Visa.
Then FedEx delivered the package to the wrong person. Not the wrong address - the shipping label was correct. It just that they delivered the package at 1:30 in the afternoon when my buddy was at work and apparently somebody walking by the apartment signed for it(apparently not the apartment manager, we later found out).
However, I didn't tell my friend about the shipment ahead of time (it was supposed to be a surprise). About a month later I asked him if he ever got it and after he said no, I found out FedEx won't refund anything if a claim isn't made within 21 days of the shipment.
I figured Buy.com would help me - maybe send another package? Nope, they said, FedEx screwed up, it's not our problem.
Then I realized I could get a refund from the Buy.com Visa. I told the Visa guy that the package wasn't delivered to the right person. No problem, he said - and refunded the $5 in about 10 seconds. No forms, no nothing.
So I didn't pay anything, my buddy didn't get a free gift, Buy.com is out a few dollars, and someone out there has a free copy of Microsoft Money 2006.
Posted by brian at March 16, 2006 08:49 AM